Go Back

Our very own, Gilley the parrot turned the big 1-0 yesterday and what a better to celebrate than by having a party at the Aviary! Gillece was happy to celebrate together with Make a Wish of Greater Pennsylvania and West Virginia at the parrot themed birthday party. The birthday celebration took place at the North Side facility. Make a Wish kids and their families spent the morning up close and personal with birds, took part in some games and of course enjoyed some birthday cake. Every child even went home with their very own Gilley stuffed animal. Thanks to everyone involved and happy 10th birthday Gilley!

Thumbs up on Gilley's 10th birthday The last thing you want to worry about this summer is your air conditioning system not working.  But sometimes things go wrong and it is important to be prepared.  Although you might think you can repair your system by yourself, you will save money and time by calling a professional.  The right company makes all the difference when you need a repair done right!

Now what questions should you ask to make sure you choose the right AC Repair Company?

Are You Licensed, Bonded and Insured?
Although it might seem like a stupid question, it is important to ask! Not all companies are permitted to work in your area.  You want to make sure that you are getting a knowledgeable and experienced technician sent to your home who is qualified to answer all of your questions.  Being bonded means that the company is financially backed by a bonding company in the event that a claim is filed. Being insured is also something that is important to ask.  If a worker is hurt on your property, it is important to know that you would not be held liable.  Companies that follow all three of these standards would be more than happy to produce proof so that you can be comfortable with who you are letting into your home.

Can You Provide a Written Estimate?
Another important thing to ask is whether the technician can provide a written estimate that is detailed with what needs repaired.  The technician needs to physically come to your home in order to see what needs fixed.  There is a difference between suggesting typical prices for repairs over the phone and actually seeing your home’s system in person.  Having a written estimate allows you to understand exactly what repairs are being done and at what cost so nothing is changed without you knowing.

Will You Give Me Time to Make a Decision?
A lot of companies might try to rush you into making a decision as soon as they give you an estimate.  A good technician will respect your desire to get a second opinion.  You should never feel pressured to make a decision right away.

Do You Provide Flexible Hours?
Sometimes when issues happen, it is not during normal business hours.  It is important to know a company that will come to your home after-hours or on weekends when things go wrong.  At Gillece, we know our customers have busy schedules.  That is why we are open all 365 days a year so we can assist you and help fix your problems in a timely manner.

Do You Have a Reference?
Again you might think this is a stupid question, but it’s important to hear what others think so you know you can be comfortable with who is working in your home.  They can offer you a truthful opinion of the services they had completed and help prepare you with what is to be expected on a normal visit.

If you have any more questions, feel free to chat with our customer service representatives online at www.gillece.com or call us today!