Customer Bill of Rights
Many people in the service business grew up in an era when life was simpler, slower and people more trusting of one another. Unfortunately, too many companies act as if we are still living back in the 1950s. Progressive home repair firms operate much differently than they did in the past. What follows is a list of customer services that the average home owner has a right to expect from any home repair company in today's world.



Caring, People Answering the Phone
Isn't it maddening to reach an answering machine when your basement is filled with water or your water heater is no longer providing hot water? At Gillece Plumbing Heating Cooling & Electrical, Inc. our phones are fully staffed 24 hours a day, 7 days a week.

Polite, Professional Customer Service Representatives
Reaching a live human isn't much comfort if that person is surly or incompetent. Call Gillece Plumbing Heating Cooling & Electrical, Inc.® and you will be treated with courtesy and respect. We Guarantee It!

Convenient Scheduling
Today, most households have two wage earners. At Gillece Plumbing Heating Cooling & Electrical, Inc.® we make it a priority to accommodate your schedule and offer priority scheduling to our Discount Club members.

Service Agreements
"An ounce of prevention is worth a pound of cure." This applies to your home's health as well as your own. At Gillece Plumbing Heating Cooling & Electrical, Inc.® we offer preventative maintenance agreements that save you time and money! Visit our Discount Club page for more info.

Price Quotes
You approve the price before we do the work. At Gillece Plumbing Heating Cooling & Electrical, Inc.® we quote you the full price of the job, before we do the work. No Lowball Phone Estimates - No Hidden Charges!

Guaranteed Performance
At Gillece Plumbing Heating Cooling & Electrical, Inc.® our written guarantees are the best in the business and we offer extended warranties as well. If anything should break during the warranty period, we will fix it at absolutely no cost to you!

Security Protection
With the rampant crime rate these days, you can never be too cautious. Our service technicians wear company uniforms, and they wear photo ID badges, so you know who they are. They also park the company vehicle where it is readily available so you know who is at your door.

Respect for Your Property
Our service technicians leave your home clean. They arrive, supplied with rubber gloves, booties and drop clothes. They use these to protect and respect your property.

Qualified Service Technicians
Being a plumbing technician is a lot harder than it used to be. Ever-changing codes, environmental regulations and increasing technology require today's technicians to receive continual training. At Gillece Plumbing Heating Cooling & Electrical, Inc.® we constantly invest in advanced education and training. A company that does not invest in education for its employees is not a company you want to do business with.

Complaints Handled Courteously and Promptly
No matter how good a company might be, human error may rear its head from time to time. At Gillece Plumbing Heating Cooling & Electrical, Inc.® we want you to be a customer for life. We promptly and courteously resolve all problems even if it costs us money. Proprietary Information, Nexstar Network, Inc., Copyright 1994